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Frequently Asked Questions
Have a question? Check out our FAQ section for answers to common inquiries.
Absolutely. Every product sold on Rising Sun TCG is 100% genuine. We source our stock exclusively from official distributors and trusted partners. We do not sell fakes, replicas, or “proxy” cards. For high-value singles, we use a multi-step authentication process to verify surface texture, holo patterns, and print quality.
We are collectors ourselves, so we know the “pain” of a damaged card. All “Singles” are shipped in a penny sleeve, inserted into a rigid top-loader, and sandwiched between sturdy cardboard. Sealed boxes are bubble-wrapped and shipped in double-walled corrugated boxes to prevent corner dings.
These refer to the condition of the card:
- NM (Near Mint): Minimal to no wear; looks fresh from a pack.
- LP (Lightly Played): Minor whitening on edges or tiny surface scratches.
- MP (Moderately Played): Visible wear, whitening, or small creases that don’t affect playability.
Always check the high-resolution photos provided for each single card.
Since TCG items are high-value and condition-sensitive, an unboxing video is the only way to protect both the buyer and the seller. It must be a single, continuous video starting from the sealed package (showing the shipping label) until the product is revealed. This helps us quickly resolve issues with the courier if damage occurs.
To ensure the security of high-value collectibles and prevent fraudulent “refused deliveries,” we currently only accept prepaid orders via UPI, Credit/Debit Cards, and Net Banking through our secure payment gateway.
No. Pokémon TCG products contain randomized contents. We cannot offer refunds or returns based on the “pulls” or luck inside a sealed product. Once the factory seal or shrink-wrap is broken, the item is no longer eligible for return.
We typically dispatch orders within 24–48 hours.
- Metro Cities: 2–4 business days.
- Rest of India: 5–7 business days. You will receive a tracking link via email/SMS as soon as your order ships.
Yes! We have a dedicated section for “Graded Slabs.” These are cards that have been professionally authenticated and encapsulated by third-party grading companies like PSA, CGC, or BGS. The grade assigned is final and represents the official condition of that specific card.